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Exploring the fun and frustrations of nonprofit work

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nonprofit humor

We need more shows about nonprofit work

Posted on January 27, 2013 by Vu

Like most executive directors, I come home exhausted from hours of telling staff what to do and taking credit for their work. To de-stress, I’ve started watching ridiculous amounts of television. And I started noticing something. There are plenty of shows about lawyers, doctors, detectives, cooks, servants, zombies, etc., most of them featuring attractive actors who spend endless episodes in frivolous romantic triangles with one another (except the zombies).

Unfortunately, not one of these shows is about nonprofit directors. What kind of example does that set for our kids? Do show producers think we are boring? Do they not realize how incredibly exciting our work is? In either case, I am going to write to David E. Kelley with an idea for a show, called “ED,” featuring a group of Executive Directors of several nonprofits. The show will explore their struggles helping to improve the world while balancing family and other obligations. It will chronicle the hard choices they have to make; the triumphs and challenges; and the friendships they develop, usually through happy hours. There are tons of exciting stuff to mine from the nonprofit world.

Pilot episode: A meeting room at the Coalition for Excellence (CFE). Tension so thick you could carve a statue out of it. Maria, the ED, prepares to present a cashflow report. Things do not look good, and she knows it. Meanwhile, at another nonprofit, Think of the Children (TOTC), Troy is furiously typing. He cries out in pain, cursing his email-induced carpal tunnel syndrome. But this grant is due tomorrow, and it’s a general operating grant! At another nonprofit, Unicycles for Guns (UFG), Vinh, a particularly dashing Asian ED, has a flashback. He is sitting in front of his parents at dinner. He tells them he is pursuing a Master’s in Social Work. They are silent, the sound of their chopsticks clinking on porcelain bowls mournful and ominous. He snaps back to the meeting he’s having with his Development/Human-Resources/Finance-Director/Janitor, Loan. She is tired of having multiple responsibilities and wants to a clearer work plan.

Episode 2: Maria’s board has voted to apply for a line of credit. This is a small victory, short-term. They did not seem to understand that fundraising efforts will need to increase. Staff morale, meanwhile, is down. She calls her Program Director, Arlene, into her office to plan a teambuilding retreat with no funding. At UFG, Vinh’s back hurts from endless hours of meetings. He holds in his hand a grant letter. He is afraid to open it; it could be a rejection. He decides to get it over with, when his phone rings. It’s Troy from TOTC; he got the grant he wrote and is calling, ecstatic, to invite Vinh to happy hour. Vinh looks at the letter in his own hand. “While we had many qualified applicants…” He retraces steps in his mind. Did he talk too much during the site visit? He felt like a failure, imagining all the kids now who couldn’t trade their guns for unicycles.

Episode 3: The Coalition for Excellence wildly succeeds at its annual dinner, and Maria has a good night’s sleep for the first time without Ambien. At TOTC, Troy welcomes an influential board member that he had been pursuing for months, Louis, whom he does not know had a relationship with Maria. He also does not know that Louis has loyalties to Think of the Children’s competitor, Care for the Children (CFTC)! The smart and inexplicably sexy Vinh, meanwhile, finds a coupon for 20% off reams of copy paper. He rushes to Office Depot. Little does he know that at that moment Loan is plotting with the board Treasurer to get Vinh fired.

In the season finale, viewers are left with cliff-hangers: Will Maria get together with Louis? Will Louis destroy Troy’s organization?! Can Arlene find a pro-bono facilitator for the team-building retreat??! Will Vinh be able to carry a ten-ream box of copy paper with his bad back and carpal tunnel???!

If that’s not compelling television, I don’t know what is. I’m going to develop a more detailed script for the pilot episode. Maybe I should add a zombie or two. If they don’t like “ED,” I also thought of another show, one from the perspectives of spouses of Executive Directors and what they go through. It’ll be called “Living with ED.”

Posted in ED Life, Funder Relations, Office Culture, Staff Dynamics, Zombies 5 Comments

Scary stories to tell at Halloween parties; and chicken soup for the ED’s soul

Posted on January 26, 2013 by Vu

Chapter I: Scary Stories to Tell at Halloween Parties

halloweenThis past weekend, VFA’s Saturday English School (SES) program had our Halloween-themed session. These are students who just arrived to the US, and they can’t believe some of the crazy stuff we do around this holiday. Such as wasting perfectly good pumpkins to make lanterns, and dressing up in scary costumes such as ghosts, or witches, or development directors one week before an annual fundraiser. “So,” the students ask, “people just give us free candy when we show up at their house?” Another kid pipes in: “No, you must also say the magic word. Trick or tree.” “No no,” another kid corrects, “it’s tree or treat.”

I was going to attend the program dressed as a Borg drone and go around taking all the kids’ candies, but that costume was too complicated, so I decided to go as a zombie. Unfortunately, there was an important meeting taking place at the same time, to talk about a spine-chilling topic: educational equity. The Building Excellence (BEX) levy is coming up, and I was attending to advocate for Seattle World School, where our SES and after-school programs are located, as well as schools in Southeast Seattle.

The BEX discussion was appropriate around Halloween, because it is terrifying. This is a Levy to improve school buildings, doing renovations and remodels. But it has not been equitable. If I had a flashlight under my chin, I could weave a story that could raise the hair on the back of everyone’s neck:

“It was a dark and stormy night. Seattle World School has nearly 100% low-income English Language Learners. For years this school has been deprioritized, moved around the city repeatedly. In a previous BEX, 14 million dollars was promised to find it a stable home and develop a strong academic model. Then, one day, when the moon was shining bright and a soft wind swept through the creaking branches of a barren tree, the funding was shifted to renovate another school. Six years later, SWS is fighting back, and the District has finally agreed to give it a permanent home, a building that is currently an elementary school. ‘We are proposing to put 14 million into this levy for SWS, since that what you were promised years ago,’ we hear higher-ups saying. ‘Wait,’ we said, ‘things have changed, and it will probably take more than 14 million to turn an elementary school into a high school! You haven’t even done an assessment of the costs!” At that point, I would scream and startle everyone, as is the tradition in scary story telling.

Some parents from Southeast school parents came, and their stories are just as scary. “We still have chalkboards,” they said, “please replace them with dry-erase boards like other schools.” They went through a list of all the things that need improvement: façade pieces falling, gas leaks, a foundation issue that causes flooding in some classrooms. During the winter the kids and staff freeze due to poor heating.

As if all that injustice our students and families face wasn’t enough to give us all night terrors for weeks, the school board member who was there had the scariest story of all: “The system,” she whispered, “responds to the loudest voices, and we must mobilize our parents to send in more emails, to come testify at more board meetings. Sure, they have language barriers. Sure they work several jobs and may not even know how to send an email. But that’s how it works.” It’s not about equity. It’s about who is the loudest. Low-income kids and kids of color will continue to wade through flooded floors, freezing in the winter, breathing in gas fumes, because their parents may not have the skills to complain…

We all had goose bumps on our arms, as if a poltergeist had passed right through us. I don’t think I’ll be able to sleep without the lights on for the next few days.

Chapter II: Chicken Soup for the Executive Director’s Soul

After the meeting on the BEX levy, I drove to Co Lam temple, where VFA and our partner organization APACE (Asian Pacific Islander Americans for Civic Engagement) were hosting a nonpartisan voting party. For the past few months our organizations had been working to register and encourage our community members to vote. The Vietnamese community in Washington, for the first time ever, became big enough in size that by law, all that election stuff has to be translated into Vietnamese. That, combined with a presidential election, creates a great opportunity for us to increase civic engagement.

So for weeks, our staff and volunteers tabled in front of local grocery stores, temples, churches, and other places to get people to register to vote. Our goal was to get 300 new voters registered. Hours in the sun may only yield a dozen or two new registrations. After a dozen or so days of tabling, we got nearly 350! This party was to explain the voting process and answer questions about the issues.

The rain came heavy, and I didn’t know if anyone would show up. It was turning into one of those days where I wished I could be on my couch, wrapped up in a blanket. Season 3 of the Walking Dead has started, and I was already behind. I walked into the room and was shocked to see 40 or so people there, mainly elders, everyone with their ballots out, focused on the speaker, who was explaining what the Governor’s role was. Some of our students sat next to the elders, volunteering to guide them on how to fill out forms, where they needed to sign, which envelope went into what.

“Have a vegan spring roll,” said a volunteer, handing me my printed name tag, “then walk around the room and help people. Remember to be nonpartisan.”

“Son,” said an elderly man, beckoning to me to come over, “I accidentally voted reject on this proposition, but I wanted to vote approve.” I showed him how to correct his vote. “Now,” he said, “who should I vote for for Governor? Jay In-suh-lee?”

“I can’t tell you, sir,” I said, “I can only explain their policies to you, which are listed here on page 328 of this 500-page translated booklet.”

The room was busy with tons of voters and volunteers. I stood in the back and scanned the scene, my heart growing two sizes fuller. This was the first time VFA has tackled voter registration. We didn’t know how people would respond. But they did. They braved the rain to spend three hours navigating through a complex maze of words. Even translated into Vietnamese, these propositions are indecipherable.

I thought about the meeting on school renovations earlier. We cannot keep perpetuating this inequitable squeaky-wheel mentality that has been shafting our marginalized communities. No one should assume our communities do not care, about education or anything else, simply because they do not speak up. Because obviously, from what we saw happening at the temple, they do care. And until we fix this flawed system that perpetuates inequity by punishing those who have less voice, we’ll work on our end to make it easier for our community to participate.

“Mr. Vu!” said a student, one of kids who used to be in our programs, who now volunteers with VFA at Saturday English School. She came up to hug me. “I’m here to interpret for my mom.”

“So she passed her citizenship exam and can vote now?” I asked.

“No, she failed. Again. She gets nervous and can’t understand the spoken questions. But she still wants to learn this stuff.”

“How about you?” I asked, “have you voted?”

“Yeah, I just did,” she beamed. She explained to me what she voted for and why. I completely disagreed with some of her decisions, but that was tempered the overwhelming sense of pride I felt at that moment. I thought back to six years ago when she was one of our recent-arrival students at our after-school program, learning to carve a pumpkin, unable to speak much English. Now she is in college, volunteering at our program, and voting. What had started as a crappy day turned out to be a pretty good one. There is still obviously a lot of work left to do to right these injustices our hardworking families face daily. But for that day, my faith in the world was renewed. I grabbed another vegan eggroll and continued my shift.

Posted in Community Engagement, ED Life 0 Comments

The case for nonprofit partying

Posted on January 26, 2013 by Vu

WDPIn a month, we’ll be having World Dance Party, a giant multicultural dance party and potluck. It’s free and usually draws over 200 people of all ages and backgrounds. Of all the projects VFA takes on, this one is unique. There is no fundraising, no programming. No one will present on cultural competency. There will be no surveys or focus groups. No one will be asked to put dots on a flip chart. People will eat and dance. That’s it.

So what the heck is the point? Fun. The point is fun. We as a society are stressed as all-get-out, and those of us in nonprofits are probably even worse for wear. The pay could be higher, the workload lower. We spend all our times calculating, with every meeting, every event needing to have some sort of agenda. No wonder we are burning out, with some of us considering running off to raise llamas in the Andes.

World Dance Party started two years ago, when I was invited to an Aging Your Way event held by Senior Services. I had no idea why I was invited; despite my rapidly greying hair, I’m actually not a senior. But it was a good way to avoid work and get free food, so I sat in a room with 50 other people as we envisioned a community in which we would like to grow old. Most of us do not think about our own aging, preferring to be in denial about the cadence of time and the looming approach of the Inevitable. But during those four hours, we confronted the existential and realized there can be joy and hope in growing older, no matter what our popular culture leads us to believe.

“We should have a time bank where we could help each other out using our talents,” said one voice. “We should have more handicap-accessible spaces,” said another. One by one, people stood up to shout their ideas. More gardens. More bike lanes. A multicultural heritage festival. Then, a man rose to his feet, an Asian man, his shabby clothing and unkempt hair indicating that he worked for a small nonprofit. “We should have a giant multicultural dance party, where elders and kids and people of varying backgrounds can get together and teach each other different dances. Seniors can teach youth Disco. Kids can teach seniors to Pop-and-Lock. Salsa! Merengue! Bollywood! Everyone brings a dish to share. Booze. There will also be booze for those of age!”

“Well, those ideas are just brilliant,” said the facilitator, “Now, we’re going to break into groups to actually work on implementing them.” If that man who suggested the multicultural dance party knew he would have to do actual work and organize it, he probably would have remained silent, munching on his pita and hummus.

We have put on seven World Dance Parties now, several organizations working together to coordinate each one. Each event has drawn 150 to 250 people of all ages and ethnicities. We have had dances from multiple countries, from the Horah to Bhangra to Eastcoast Swing to Tinikling. At each World Dance Party, I get a vision of what our society should be like: diverse, everyone interacts with everyone, joy radiating from every face, a giant plastic bucket of cheese puffs on the potluck table. At one point, I stood back to observe the crowd, sipping on a beer. 150 people were holding hands, engaged in an Israeli dance, while others in the room were talking and laughing. Kids were dancing with older adults. Asians were learning West African dances. It was moving. That’s the kind of community I would like to grow old in.

I wasn’t the only one who was awed by the magic in the room. A lady who was also standing back to take in the scene came up to me. “Isn’t this wonderful?” she asked, gazing at the crowd, who had now moved into a line dance called the Wobble, “we should send this out to the universe, this energy, this pure happiness. If you and I were rich, if we each owned a yacht, could we be any happier than we are tonight?”

I thought about it for a second. Then I turned to her, slightly misty-eyed, and said, “How the heck would I know?!” I work for a nonprofit, I said. How would I ever know what it’s like to own a yacht? I mean, how much do those things cost anyway? $5,000? $10,000? I’ll never have that much money! Oh, God, I’m going to die without having paid off my student loans!

OK, maybe I had one too many beers. My new friend’s point was well-taken. Seldom do we see such joy. Our organizations work to fill critical needs; rarely does a nonprofit mission statement include the words “to increase happiness.” We do not prioritize it. Oftentimes we feel guilty, as if providing happiness is less important than basic needs. A party is frivolous, we think. But isn’t happiness ultimately what our work is about? I would say that bringing people a sense of community, of joy, of humor, of connection to their neighbors, is just as important. That is why VFA will always help organize events like WDP.

***

A few months ago, we posted an announcement on our website, selling off the naming rights to our cubicles:

Let’s face it, life is short, and all of us are on a quest for immortality. People with the means can have their names on buildings and stadiums: Carnegie Hall, the Trump Tower, the Monsanto Lab for Frankensteined Produce, etc. Naming buildings costs millions, which none of us have. However, with only $1,000, you can have your name on Executive Director Vu Le’s cubicle forever. That’s sixteen square feet of immortality, and every time someone passes by, they’ll be reminded of your greatness.

Well, I’m happy to announce that we have sold off our first cubicle, thanks to the generous donations of two amazing SVP partners. The ribbon cutting for the “Emily Anthony and Julie Edsforth Cubicle for Youth and Community Engagement” will happen at VFA’s first annual Halloween party on October 30th at 6pm at the VFA office, and all friends of Emily and Julie are welcome to come and witness this historic event. If you are interested in immortalizing yourself or a loved one by having your name emblazoned on a cubicle, please let me know. Hurry! These cubicles are selling like hotcakes! (If hotcakes sell at approximate one cake every three months.)

Posted in Community Engagement, Cultural Competency 0 Comments

Nonprofit peeps, time to go paperless

Posted on January 26, 2013 by Vu

paperThe amount of paper we use as a sector is pretty embarrassing. We print out everything, and for certain occasions, such as monthly board meetings, entire forests are destroyed in terms of agenda, minutes, budget reports, draft grant proposals, strategic plans, baby pictures, recipe cards, etc. Sometimes I see those emails that say “Please think about the environment before printing out this email.” Emails, however, are about the only things we do not print out. We must stop the madness!

In the age of technology, we really have very little reason to use paper. Most meeting rooms have a projector and screen, data can be instantly emailed, and many people bring their own pads of paper or have electronic tablets for note-taking. Printing, then, is the continuance of years of archaic traditions. But really, just because people used to wear codpieces, does that mean we should continue to wear them? Of course not! Printing out stuff is the equivalent of wearing codpieces, which, while appropriate at Renaissance festivals and some night clubs on Capitol Hill, is just generally silly.

We also perpetuate the silly and inefficient tradition of printing because we don’t want to hurt people’s feelings. For board meetings, for example, we spend hours preparing packages. When our packages are heavy and well-collated, we feel confident and competent. Even more impressive is when different sizes of paper are used, such as that sexy 8×17 budget-to-actuals. These things take time to put together. We like it when people say, “Hey, that’s a great package you got there.” To have people leave them behind would be insulting, like that one time I made my dad a birthday card only to find it in the recycling later. First of all, Dad, that’s hurtful. And second, you can’t recycle dried macaroni.

We don’t want to hurt people’s feelings, and that’s why most of us take home stacks and stacks of paper, throwing them into the backseats of our cars, where they stay until our partners yell at us for the squalid conditions of the vehicles. We all know deep down that we’re not going to read the handouts we take. No one is going to read the handouts they take! Even when someone says something like “Could you email me that Powerpoint?” – the likelihood of them actually reading it later is approximately 5%. The one and only time people probably glance at most documents is during the actual meeting.

For the sake of the environment, let’s change our ridiculous paper abusing habits. Not only that, each year, dozens of people are sent to the emergency room because of paper-related injuries. Backs are broken by picking up stacks of board meeting packets. Hundreds of people get papercuts, which become infected, resulting in gangrene and amputation.

So let’s all knock it off. Let’s email things out in advance. Let’s put the agenda, reports, and drafts onto the screen and review them together. Printing should not be the default, but the exception. And when things do need to be printed out, let’s do it smartly. Can we use both sides? Can we use the backside of scrap papers? Can we make sure the formatting is good so that we don’t have that last page with just one line of text on it?!!!! Seriously, nothing wants to make me go into a beserker-like rage than seeing that one last page with just a few words on it!!!

These are habits we must all ingrain within our organizations. Being thoughtless about paper should be looked down upon the way we now glare at those degenerates who forget their reusable cloth bags when going grocery shopping. For the worst offenders, like people who print multi-page single-sided documents where the last page has only one line, we should mark them with some sort of symbol so that all shall know of their shame and thoughtlessness. They should have to wear a codpiece.

Posted in Office Culture 0 Comments

Being a nonprofit with balls, part 3

Posted on January 26, 2013 by Vu

[Part 3 of the Nonprofit with Balls series. Read Part 1 and Part 2 before you read this]

batmanAfter several months, I was able to meet with Ted, Luke’s multi-millionnaire friend. It had taken a while to arrange this meeting, and the coordination was done through Ted’s assistant, leaving me to conjure up the image of Ted as an elusive genius, like Batman inside his Bat Cave devising plans and building awesome gadgets to combat injustice.

I got there 20 minutes early, parked my car, and started re-googling Ted and his accomplishments. They were numerous and very impressive. Obviously he is a very smart man. And he’s trying to improve education. Since I chair the Southeast Seattle Education Coalition (SESEC), which is trying to rally community-based organizations and schools to work together to help all the schools in Southeast Seattle succeed, my primary objective was to learn what he’s doing, and to tell him about what SESEC has been up to, and see if there is any ground to collaborate.

The secondary objective was to convince him to give Southeast schools a gazillion trillion dollars.

He had a modest office, a small room tactfully decorated, and all around were pictures of his family. What a nice man, I thought.

“Thank you for meeting with me,” I said, “I know you are extremely busy, and I am very appreciative of your time.” He nodded. Behind his high-quality but simple desk, Ted described his effort with Luke to reform education. I asked him question after question, and he was open and articulate, the easy confidence of a man who has earned his laurels. One day, I thought, I too shall have the easy confidence of a man who has earned his laurels. And I’ll also have a high-quality yet unostentatious mahogany desk.

Ted is trying to build a movement that will change the educational tides, pushing agenda items that many would agree to. As he talked, however, I was getting a little concerned. Not so much about his policy agenda, but about his approach to building the base.

“Our strategy is to target the low-hanging fruit,” he said. I had heard this term before from Luke. Low-hanging fruit are families that are already engaged, have the language skills, don’t work several jobs to make ends meet, etc. “Basically, White families, and some Asian families,” Luke had said.

“So then high-hanging fruit,” I said to Ted, “are people like immigrant/refugee families, or others who have language, socioeconomic, transportation barriers and other stuff they have to deal with that make them hard to reach?”

He nodded.

“Don’t you think, though, sir, that these families have been historically left out of these types of discussion, even though we know they are MOST impacted by our flawed education system?”

He sighed. “Yes, but we only have so much funding.” He paused. “However, we do everything with them in mind.”

I argued that this low-hanging fruit approach is one of the weaknesses of current educational advocacy efforts. How could you inspire people to action when you see them as passive fruit on a tree, waiting to be picked? And doing things with people “in mind” is patriarchal and condescending, which might even be OK if it were actually effective. It hasn’t been. For several decades we have had this “achievement gap,” and this approach has not been closing it.

Having worked in the community for a little bit of time, I understand the temptation to go fast, to go big. We get pressure by funders who are driven by regional, global reach. But it is counterproductive if in our urgency for change and for scope of impact, we leave behind the very people who most need this change. SESEC, comprising over 25 organizations and growing, take our time building relationship and trust and agreeing to a collective agenda. We are rallying diverse communities who speak different languages, who face all sorts of historical and political traumas, who are still trying to navigate a very complex system. We will not be able to quickly agree on anything. It is complicated and sometimes frustrating and always challenging.

It is also inspiring. We are starting to see the SE communities starting to work together. Funders and education advocates need to understand that it takes lots of time to build bridges. It takes years and a series of small victories, leading to medium ones, leading to big ones. It takes belief in the premise that those who are most impacted by anything should be leading the efforts to change it, no matter how messy that process might be.

For forty-five minutes I sat across from Ted. Debating with him didn’t get me anywhere. I also realized nearing the end of our meeting that he never asked me once why I wanted to meet with him. He never asked me a single question about anything, in fact. I started telling him what SESEC is doing, which is precisely trying to engage these “high-hanging” fruit. He nodded, asking no follow-up question. He seemed both focused and bored; focused on his own methods, and bored by my attempts to argue with him and also present the work that SESEC has been doing. He was meeting with me probably only as a favor to Luke.

I thanked him for his time and left the Bat Cave disappointed. Ted seemed intellectually uncurious, as if his admittedly impressive success in life made him immune to ideas that run counter to his own. In The Dark Knight Rises, Bruce Wayne has vast resources to invest in new technologies that he uses to fight injustice. He is influential, connected to others who are just as powerful. Together they can change the world for the better. Batman becomes a symbol of hope for the city. I don’t think that was whom I met.

Or, who knows, maybe Ted just had a bad day. I want to give people the benefit of the doubt. Still, I wrote him the customary thank-you email and have yet to hear a response. Maybe I should hang lower.

Posted in Community Engagement, Cultural Competency, Donor Relations 9 Comments

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