A different kind of retreat

Posted on by Vu

tomatoes

Hi everyone. I just joined Twitter. I have 9 followers. Is that a lot? I don’t know. If you want to follow, it’s @nonprofitwballs #confused #stilldontunderstandhashtags. On to this week’s post:

Over the weekend the Southeast Seattle Education Coalition (SESEC) had our retreat. Whenever we have a major event, I tend to freak out, believing that all sorts of things will go wrong. I get night terrors, waking up in cold sweats screaming, “We gave people the wrong address! The zombies are coming!” (I should probably refrain from watching TV when I’m stressed out).

OK, first some background. Southeast Seattle is home to the most diverse zip code in the nation, 98118, which means ridiculously delicious ethnic foods. Unfortunately 98118 is also home to some of the most struggling schools. Seattle Public Schools District grades its schools from 1 to 5, based on absolute scores on tests as well as how fast they’re improving, with 5 being highest in terms of achievement. Of the 20 schools in SE Seattle, only one school is above a level 3, despite some of the most amazing and dedicated educators working here.

SESEC was formed for a couple of reasons. First, education reform in Seattle has been really contentious, with people blaming each other and throwing rocks. Reading comments on any article on education is like peering into the darkest recesses of the human souls. The tension is everywhere. I’ve seen friends literally get into fist fights at the Farmer’s Market, arguing about charter schools. OK, not literally, but there definitely was vigorous head shaking and vague threats of squishing the other person’s organic heirloom tomatoes. SESEC believes instead of fighting about stuff we don’t agree on and threatening to damage prized organic produce, why don’t we work on stuff we can agree to, like parental engagement and extended learning programs.

Another reason we were formed is that while in Washington State we have many efforts to improve schools, communities of color are not well represented. It is alarming and a symptom of a not-quite-effective system when the “achievement and opportunity gap” most impacts kids of color, and yet the communities of color are barely there at these tables that are making major policy recommendations. We communities of color in SE Seattle must be in the front leading and painting a vision where all kids are successful. “All Fives in Five,” we say, our campaign slogan to push for all schools down here to become a Level 5 school within 5 years. And we believe we can get there if we all work together.

A year later, we now have about 50 organizations and schools working in collaboration, one of the most diverse coalitions in the State. That’s why we had to have the retreat, to prioritize our goals and develop an action plan, and why I bolted up in bed screaming, “Pork sandwiches?! Nooooooooo!!” (With so much diversity, having culturally appropriate food is very important).

On the day of, I had gotten up early so that I had extra time to freak out. I was worried that people wouldn’t show up, or they couldn’t find the place, or the babysitters we recruited would flake out and the children in the childcare room would escape and run amok, or that people would find the retreat useless, or that one more of my favorite characters would die on Downton Abbey. I was worried about whether we had enough stickers for when people started voting on the advocacy priorities. Each person gets five and a half star stickers to vote with. What if we didn’t have enough stickers?! People who didn’t have stickers would then have to vote by writing their initials like animals and the retreat would be a failure!!!

38 people showed up representing over 25 different organizations. The attendance was great, but I was still stressed. Our facilitator had her baby on a sling. The baby started making loud baby sounds. At one point, we could hardly hear a guest speaker because some children were curious and left the childcare room and climbed on to their mothers’ lap and started asking questions such as “can we get some stickers?” Arrg, I needed to crack down on the babysitter in the childcare room, I thought. For various activities we broke into groups. “If my five-year-old son is looking for me,” said a mother, “can you let him know I’m in the basement with a group?” How could anyone concentrate with children running around?

Then, as I watched our facilitator, whose baby was now snuggled up asleep in her sling, I realized something. In my worries about having an efficient retreat, I lost sight for a moment of why we were having it in the first place. This is what the community looks like. This is our community. We cannot retreat from our community. It is diverse. It includes children and babies. Most of the people in the room were not professional lobbyists or policy analysts. These are direct service providers and parents and educators, people who gave up six hours of their Saturday after working hard all week to be here.

After I took a breath and calmed myself down, I looked around the room and saw how awesome it was that so many people came, and what a great community we had. At least 60% of the room were people of color from all over the world. One Somali mom, for whom English is not her first language, told us it was her birthday. It was her birthday, and she was here in a church foyer working to improve the education system.

The groups took turns reporting out. The five-year old had found his mother and was happily eating a cookie. His mother started reporting on what her group had discussed. “We believe that every school needs a counselor or case manager, or both,” she said. The little boy, not missing a beat, shouted, “My mom is right!” The room broke into laughter. “We first need to map out which school currently has which resources in this area, and what they need,” she continued.

“My mom is right again!” said the little boy, “that’s two times now that she is right.”

The day was a good learning experience for me. Most times the purpose of a retreat is to withdraw from civilization so that we have time to think. But I have seen this to become the default in social justice work, where in the drive for expediency, we leave behind the people most impacted. They become the “for whom” we do the work, the recipient of our fight for equity. It is an ineffective model. When we do this type of work, it cannot be “for” the community. It must be alongside the community, and the Southeast Seattle community looks like this room. The babies, the little kids, the parents fighting hard to understand the discussion, they are not a detriment to the work. They are our community; they are our strength.

Overall, it was a good retreat. I can relax for a couple of days before starting to freak out about our annual dinner.

The grant

Posted on by Vu

12605crazyhandLast month we had to work on a grant. I don’t really mind writing grants, but this one was painful. It was awful. It was the worst grant I had ever written. It was like getting a thousand paper cuts, bathing in lime juice, and then drying off with a towel dusted with salt.

It was excruciating, like taking some tin foil, covering it with barbecue sauce, and then chewing the whole thing for five or six minutes and only taking a break once to punch yourself in the face.

Seriously, this grant was horrifying, like someone taking a garden statue of a skunk, breaking off its tail, dipping the tail in chunky peanut butter and fire ants, and then beating you with it while forcing you to watch Superman IV.

This grant was insane, like taking a Funshine Bear Care Bear doll, removing all the stuffing, filling it with sauerkraut, then duct-taping the kraut-stuffed bear to your chest before you run screaming into a garage wall while passers-by spit tapioca pearls at you with those giant bubble tea straws.

The grant was horrendously agonizing, like someone going to the farmer’s market, buying three organic purple carrots, freezing them with liquid nitrogen, smashing them into pieces, loading those pieces into a T-shirt cannon and firing them at you while you have one foot in a duffel bag filled with live scorpions and a puree of habanero peppers.

It was stressful and unpleasant, like taking a codpiece and some leeches and a blowtorch and some rope and a handful of pistachio shells and a week-old baguette and some mouthwash and …

Anyway, you get the point. It was an awful, awful grant, mind-numbingly tedious, frustrating, annoying, infuriating, and very, very irritating.

This week we just got notice that we made it to the interview round. Sweet!

8 Tips for a successful nonprofit blind date

Posted on by Vu

blind dateThis week I had two nonprofit blind dates (NBD). It’s like a regular blind date, but it’s work-related, and people are generally not as attractive (they tend to look more tired). Usually it starts because a colleague thinks you should meet someone or vice-versa because the stuff you both are working on is so cool and you could totally hit it off with this person and get together to collaborate and build synergy or something. Sometimes an NBD happens as a result of cold email requests for meetings, or it’s part of a grant-making process.

Whatever the reason, they happen a lot and are awkward as hell. A huge part is because you have no clue what the other person looks like, and they don’t know you either. On numerous occasions I’ve walked up to complete strangers and asked them questions like “Are you Jane from UNICORN?” One time a woman just stared at me. “You know,” I continued, “the, uh, Union of Cool and Remarkable Nonprofits, UNICORN…”

She said, “No, but I COULD be, you nonprofit stud muffin you.”

All right, no one ever said that, but that would have made this post more interesting.

Anyway, I’ve compiled a list of tips that will help make the blind meeting easier:

Tip 1: Google to find out what your date looks like.  After scheduling a meeting with one of my NBD’s this week, she sent me a picture via LinkedIn, which was very thoughtful of her. LinkedIn is a site for professional networking, so it is perfectly acceptable to send a picture that way. Unless specifically requested, do not email a picture of yourself, as that can be construed as narcissistic and creepy, and worse, they might send you back a reply like “Vu, have you considered Acne-Free? They have a deal now with free shipping.”

Tip 2: If you don’t have time or don’t use LinkedIn, an email description is fine. Stick to short and simple, for example: “I’m a lanky Asian guy, 5’8”, in my 30’s, but looking much older.” Do not go overboard with the descriptions: “I have piercing brown eyes that twitch when I’m stressed. Usually I wear a button-down shirt that will have three or four spaghetti stains. I like bunnies. Sometimes at night I stay up wondering if this is all there is, and if I’m just wasting away my one life staying up late pondering existential questions.”

Tip 3: Get the person’s cell phone number, and give them yours. This is helpful for when you’re running late.  If you can’t find the person and it’s 10 minutes past the appointed time, call their cell. Do not send them a text message like “I am standing in the corner near the bathroom, watching you. Are you the one wearing a red shirt? It’s nice.”

Tip 4: Arrive 5 or 10 minutes early. This will not only give you time to secure a table (assuming the meeting is at a café or restaurant) and seem thoughtful, but it will also allow you to get your coffee first. Nothing, and I mean NOTHING, is more awkward than standing in line together with your blind date trying to make small talk while waiting for the line to advance. One of the Laws of Awkwardness states that the more awkward something is, the slower time moves. You can avoid all this by getting your coffee first, thus heading off not only the small-talk weirdness, but also the who’s-paying awkwardness. If necessary, lie and say something like “I already drank five cups of coffee today at other meetings, you go ahead” but under no circumstances get in line with your meeting date.

Tip 5: Sit so that you face the entrance. That way you can watch your date enter. Also, have a notebook and pen to take notes. Pretend to be working, so that when the person arrives, they can see how serious and busy you are. Making a good first impression is important, and you want to project the aura of competence for as long as possible.

Tip 6: Play the rapid eye-contact game. If you forgot the steps where you find out what your date looks like and/or get their phone number (and most of us do), you must now resort to the gopher-like bouts of looking around and making eye contact for a split second with different people in the room to see if there is a flash of reciprocation. Chances are, your date is doing the same. At some point, your gazes will meet, in which case you must both send some sort of signal to acknowledge each other. Smiling and waving is appropriate; scanning them up and down and then looking disappointed is not.

Tip 7: Do not hug your meeting date. In all the excitement of the search, you may feel tempted to hug your date when you finally encounter them. Try to refrain from doing this. In the best case, the other person is also a hugger and just loves hugging people they just met. Likely, however, they’ll just be confused and weirded out and not respond to your follow-up invitation to attend your organization’s annual dinner, which is on April 20th.

Tip 8: When the meeting concludes, ask your colleague which way they’re walking out. You can then say “Great, me too, I’ll walk out with you” or “My car is parked at the other entrance; it was great meeting you.” This avoids the awkwardness of saying bye and then walking out together. It’s a very long walk and almost as painful as waiting in line with them. Sometimes I’ll just remain at the café and try to get five minutes of work done on my phone, just to avoid walking out with the person. Sometimes your date may decide to use the restroom before heading off, in which case, get the hell out of there as fast as you can.

That’s it. If you follow the tips above, you should be able to minimize awkwardness and have a productive date, provided you have meeting objectives and next steps and other basics covered. Wait, a couple more things:

Optional Tip 1: Have one of your staff call you halfway into your meeting. That way, if you’re not hitting if off synergistically, you can have an excuse to leave.

Optional Tip 2: If you’re meeting with me, bring vegan chocolate. (Make sure it’s at least 65% cocoa. We might be poor in the nonprofit world, but we’re not animals).

Nonprofit funding: Ordering a cake and restricting it too

Posted on by Vu

cake-486874_960_720For the past few months one of staff has an eye that’s been twitching. “It’s this grant!” she says, “it’s for our after-school program. It pays for instructors’ teaching time, but not their planning time! How can they teach when they can’t plan?! How? How?!”

“Psst,” I whispered, “let’s talk in the conference room. Since they are dedicated they will plan anyway even without getting paid,”—I paused, looking around—“why don’t you just increase their hourly wages?”

“This grant capped the hourly wage, so I can’t pay them more. The other grant might pay for planning time, but they don’t pay for employer taxes! ” She started pulling at her hair, and both of us collapsed on the floor, weeping and beating our chests in anguish and despair.

OK, I might have exaggerated that last part a bit. But unfortunately, this sort of restriction is not an exaggeration. This challenge that we in the nonprofit sector face daily is historic and pervasive. And very, very frustrating and counterproductive.

Imagine if other businesses ran like this. Funders and donors are basically customers who buy products, not for themselves, but to give away to other people who need them (I’ll talk about the weaknesses of that system in a future post). Imagine what a bakery would be like if it had the same funding restrictions that we have on nonprofits:

Baker: Welcome to the Dusty Apron Gluten-Free Bakery. Can I entice you with a cake?
Customer: Yes, a chocolate cake. It’s for some gluten-free veterans.
Baker: Excellent! We specialize in gluten-free cakes. We can make a delicious flourless chocolate lava cake that was once featured in Tasty Pastry magazine. How does that sound?
Customer: Ooh, the gluten-free veterans would love that. They always get fruit for dessert. How much does it cost?
Baker: For a cake serving 20 people, it’ll cost about $100.
Customer: OK, well, I can only give you $20, so you’ll have to find the other $80 elsewhere
Baker: Well, luckily, we have other customers who want to help make a cake for gluten-free veterans. At least three of them said they’ll pitch in, and we’ll ask some others too.
Customer: Excellent, so here’s $20. However, you can’t spend the $20 on sugar. You can only spend it on chocolate and up to one egg. It’s spelled out here in this cake baking plan.
Baker: What about vanilla? It’s hard to make a delicious cake without good vanilla
Customer: You can spend $1 of the $20 on vanilla, but if you decide you need more vanilla, you have to email and talk to me about changing the baking plan.

One week later:

Customer: We ordered a gluten-free chocolate lava cake from you guys, and it was awful. It was too dense and not nearly sweet enough.
Baker: I’m sorry, but other customers also had their own conditions. One customer said he would pay for sugar, but not butter. Another said she would pay for chocolate, but we already had you paying for chocolate, so we asked her if she would pay for butter, and she said no. Our oven’s thermometer also broke down, but none of the customers would allow their cake payments to be used to fix it, saying that fixing it does not directly benefit gluten-free veterans. I emailed you to ask if $5 of your $20 could be used to buy a temporary thermometer, since we didn’t need so much chocolate, but you said it would take three weeks to change the original cake baking plan.
Customer: Well, I’m not buying any more cakes from you guys. You obviously don’t have enough baking capacity. Goodbye.

Meanwhile, another customer heard the exchange:

Customer 2: Sheesh, I’m sorry about that. If it makes you feel better, I and a bunch of other customers got together and ordered a blueberry bundt cake from you last month, and it was delicious.
Baker: I’m glad to hear you enjoyed it! I hope we’ll see you around more often?
Customer 2: Absolutely not. We only pitch in to buy a cake from any bakery once. If we keep buying cakes from you, you’ll just become dependent on us, and that’s just madness—madness, I tell you!
Baker: Well, I’m sorry to hear that. How can I help you today?
Customer 2: I just formed a committee to explore why there is such a high rate of nervous breakdowns among bakers, and since you guys were featured in Tasty Pastry, I thought I would ask you to join.

Two weeks ago I was out to lunch with a potential new corporate sponsor, who got very excited about a program we did a while ago, where we provided computer training classes in Vietnamese to parents so that they could learn to check their kids’ grades online through Seattle Public Schools’ Source program.

“That’s excellent!” he said, “that aligns really well with our priorities this year. You should apply for our employee giving grant.”

“Cool,” I said, “I did see that on your website. I’ll review further and follow up with you.”

“One thing you should know though,” he said, “we don’t fund staffing. We hate paying for people’s wages. We can pay for the computers and software for this program, but only for client use.”

I know he’s just a messenger for his company, but at that moment, I wanted to unleash the fury of a thousand ED’s and Development Directors on this poor man. I would stand on the table and my eyes would glow white, and a terrifying cyclone of meeting minutes and financial statements would swirl around me, knocking everything over. People would cower under their tables as hundreds of business cards rained down from the heavens. “Who,” I would say in a low voice that would reverberate through the restaurant, “who would make the program happen then? Elves?! UNICORNS?!!!”

I calmed down, thinking of how awesome that scene would be if we had a show about nonprofit work that combines The Office with X-Men. But yeah, seriously, who would manage this program? God, that would make our work so much easier, if we could just summon some multilingual elves to come out and plan programs and fill out paperwork. That would cut down on costs, and I’m sure the elves would have a better grasp on the advanced algebra and calculus required to figure out which funder is paying for what by when.

The sad reality is that we nonprofits spend way too much time navigating the complex maze of funding restrictions, time that could be better spent delivering and improving on services. We should all focus on the final outcomes and allow nonprofits the flexibility to do their jobs. Though restricting funding in the name of accountability has been a standard practice that stemmed from good intentions, in the end, it is the gluten-free veterans who will be eating fruit again.

Are you a cultural competency wombat? Take this quiz to find out

Posted on by Vu

The term “cultural competency” has been thrown around a lot. For instance: “We must be more culturally competent in our outreach efforts in order to synergistically shift the paradigm for collective impact.” And also: “Stop being so culturally incompetent! In many cultures, staff are expected to make the Executive Director a mango lemonade while he naps!”

We all agree that Cultural Competency is a good thing, but do any of us really understand what it is? I mean, sure, there are tons of research papers and books and stuff on the subject, but who actually reads them when we all have so much work to do and Season 3 of Downton Abbey just started?

Cultural Competency is complex, and we can delve deep into it for hours. But for this post, I just want to spend a few minutes discussing cultural competency and how it manifests in the basic logistics of community engagement. Let’s begin by checking to see how culturally competent you currently are.

Question 1: You are leading a committee to talk about community safety and you want to ensure participation from residents of color. Where should you have the meeting? A. At my office downtown; it’ll make it easy for everyone, since downtown is a central location. B. At the local bar, since it’s an informal place where people can be free to express their opinions. C. Maybe a library, or a community center, some place with easy parking.

Question 2: You are thinking of having food at this meeting. What should you order? A. Prosciutto finger sandwiches, baked brie and dried pears, crudités and olives, accompanied by a nice pinot noir. B. Grilled pork banh mi’s (Vietnamese sandwiches), spring rolls C. Pita and hummus, chicken skewers, fruit.

Question 3: You want communities of color to be well-represented at this meeting. How should you go about outreaching? A. Send out flyers, emails, and Facebook messages. B. Call up the various ethnic organizations and ask them send out word to their community members. C. Have information translated and placed in ethnic media such as newspapers and radios, send staff to physically visit various places with translated materials.

Scoring: Give yourself 0 points for every A answer, 17 points for every B, and 900 points for every C. If you got 0 to 900 points, you are a cultural competency goblin*. If you have 901 to 1816 points, you are a cultural competency wombat*. If you have 1817 to 2700 points, you are a cultural competency platypus*.

Now that you have your score, let’s get on to the tips to make us all become more culturally competent!

Tip 1: Do not assume a person of color is culturally competent. How dare you automatically think I am qualified to talk about cultural competency! People of color can be just as culturally incompetent as everyone else. Why, just over the holiday break I managed to offend people from at least four separate cultures.

Tip 2: Ask questions, but check your assumptions. Assumptions lead to annoying questions like “Vu, what’s the best Vietnamese restaurant in Seattle?” How the heck would I know? A better question would be “Vu, do you know what the best Vietnamese restaurant in Seattle is?” (“No clue; I’m vegan.”)

Tip 3: Be where people are. I mean literally, geographically. Come down to the neighborhood. Ironically, I’ve attended a bunch of meetings about cultural competency that are held downtown, known to many of us as “The Maze of $8-Per-Hour Parking and the Endless Gnashing of Teeth.” Move your meetings around and check out all the cool locations where real people naturally congregate. Expecting people to come to you all the time is culturally insensitive. Plus, you can learn more about people and cultures by being where they are.

Tip 4: Have food at your community events, but try to avoid pork. Sounds kind of harsh, since bacon is so delicious and they’ve incorporated it into so many great things like chocolates and vodka. But several cultures and religions avoid pork, so you can make it easier on yourself and ease the mind of a ton of people by just not having it there. At VFA, whenever we have a public event, such as our Tet Celebration on 2/8, we just don’t have pork, since many of our friends who may attend are Muslim. When in doubt, go with chicken.

Tip 5: Be considerate of circumstances and challenges. Take into consideration childcare, transportation, and other factors as you engage communities. Not everyone has a car or knows how to take public transit. Have volunteers to watch over children and have appropriate games and activities for them.

Tip 6: Be careful giving out swag items. I was attending a meeting regarding improving the education system and how to get communities of color to be engaged in the process. At the end, as we left, we were each given a gift bag. I looked inside. It was a bottle of wine. Each person got a bottle of wine! Several cultures and religion do not encourage alcohol consumption, so this was in poor taste, especially in combination with a serious discussion on education. Swag items are fine, but make sure they are appropriate. Pens, note pads, travel-size hand sanitizer, flash drives, and food, especially vegan chocolates, are good. Avoid alcohol, weapons, and stuff made of leather or other animal products.

There are so many different cultures, and each culture is so complex, that it would be impossible to be completely competent. Competency, then, is an evolving process, a sense of self, and a willingness to ask questions and challenge one’s deeply-held beliefs. Or something profound like that. Look, I only scored 934 points, and Downton Abbey is on.

(*These titles are only to illustrate a point. In order to be an official Cultural Competency Platypus or even Unicorn, please follow directions here)