HR

[Image description: Two grey koalas sitting together on a tree branch, their heads turned to look to the right. There is a big koala on the left and a smaller koalas holding on to the big koala. These koalas have nothing to do with operations, except that koalas and operations professionals are both awesome. Image obtained from Pixabay.com]

Last week, I sat down with a public notary to sign some papers to open new bank accounts for partner organizations in Rainier Valley Corps’s operations support program, where we handle the back-office tasks for partner orgs so they can focus on delivering vital programs and services. We were on a time crunch, and our bank’s new rules required signatories be notarized, which has been a huge hassle. It took days of RVC’s Operations Support Program Manager, Kristine, and me running around, sending endless emails, and strategically deploying chocolate: “So…maybe this half-eaten bar of Theo sea salt almond 70% cacao might convince you shave a day or two off the paperwork turnaround time, wink…”

In the middle of all this paperwork and failed attempts at bribery, I realized that we really do not appreciate our operations staff as much as we should. While EDs get all the credit, program staff get warm fuzzies, and development peeps get leftover gala wine and accolades when they bring in money, operations folks often operate like clockwork without much fanfare. And in fact, the better they do their work, the less they are noticed, because we only tend to notice operations when they don’t go well—payroll didn’t run on time, bank accounts are not up-to-date, etc.Continue reading →

[Image description: A black-and-white image of a unicorn looking at a butterfly. It looks like a cutout from black paper. The unicorn has flowing manes, is standing on the ground with grass and flowers and a tree, and is looking to our left. There is a crescent moon on the upper right corner of the image. Image obtained from Pixabay.com]

We need to talk about a serious problem that’s been ignored for a long time. No, not the lack of gel pens given out by vendors during conferences (Seriously, vendors, get better pens! Ballpoint is so cliché!) I’m talking about job postings—they suck. They have sucked for a long time. I bet when aliens dig up remnants of the human race, they’ll encounter our job postings and go, “……” which is alien telepathic language for “these documents suck; no wonder their civilization collapsed.”

We’ve been using the same format, the same tired language, and the same archaic requirements. We need to do better. Unemployment is down, meaning there is more competition for talent. Plus, while we talk about bringing diversity and inclusion, so many of our job posting practices—probably passed down from the 1900s, when…Eli Whitney invented the, uh, printing press with…moveable plates (I didn’t do so well in History)—are thoughtless, helping to exclude many diverse candidates.Continue reading →

Operations professionals, you are awesome AF!

19 tips for making your job posting so amazing, unicorns will weep tears of joy