payroll

[Image description: Two grey koalas sitting together on a tree branch, their heads turned to look to the right. There is a big koala on the left and a smaller koalas holding on to the big koala. These koalas have nothing to do with operations, except that koalas and operations professionals are both awesome. Image obtained from Pixabay.com]

Last week, I sat down with a public notary to sign some papers to open new bank accounts for partner organizations in Rainier Valley Corps’s operations support program, where we handle the back-office tasks for partner orgs so they can focus on delivering vital programs and services. We were on a time crunch, and our bank’s new rules required signatories be notarized, which has been a huge hassle. It took days of RVC’s Operations Support Program Manager, Kristine, and me running around, sending endless emails, and strategically deploying chocolate: “So…maybe this half-eaten bar of Theo sea salt almond 70% cacao might convince you shave a day or two off the paperwork turnaround time, wink…”

In the middle of all this paperwork and failed attempts at bribery, I realized that we really do not appreciate our operations staff as much as we should. While EDs get all the credit, program staff get warm fuzzies, and development peeps get leftover gala wine and accolades when they bring in money, operations folks often operate like clockwork without much fanfare. And in fact, the better they do their work, the less they are noticed, because we only tend to notice operations when they don’t go well—payroll didn’t run on time, bank accounts are not up-to-date, etc.Continue reading →